When your customers have a positive experience with your brand, they develop brand loyalty and spread the word to family and friends. Obviously, the product itself is an important part of determining how happy your customers are, but it is not the only factor. The turnaround time between online order and delivery, the consistency of
In ecommerce fulfillment, backorders are bad business. Studies show that every backorder can accrue $15 to $20 per fulfillment. Those costs include customer service calls, picking and packing the backordered items, as well as additional packing material costs. Shipping costs may escalate, too, if you need to expedite or air freight a backordered item at
The COVID-19 pandemic has precipitated a huge increase in online ordering; people are shopping online for everything from food staples to home improvement supplies. All of these things need to be delivered to the consumer, so the demand for 3PL services has grown exponentially. Ecommerce fulfillment during a pandemic brings additional concerns and complications. It
The 2020 holiday season is going to be unlike anything in memory. The COVID-19 pandemic means travel restrictions, health and safety concerns, and social distancing. Together, these factors mean that online holiday shopping is anticipated to be the largest ever. Adobe Analytics predicts U.S. online holiday sales will reach $189 billion in 2020, up 33%
When you have your own ecommerce business, you quickly discover that you need to manage multiple aspects simultaneously. Strategic planning and direction, human resources, product design, quality control, inventory, storage, order processing, packaging, picking and packing, delivery, and customer service--all of them need attention in order for your business to be successful. But that doesn’t
Ecommerce has exploded in 2020. With the pandemic chasing people away from retail outlets, more customers than ever before are discovering online shopping. Figures from the Census Bureau out in August show just how much ecommerce is growing. In the second quarter of 2020 (from April through June), ecommerce was 31.8% higher than the previous
When your ecommerce business has grown to the point that you are overwhelmed by processing and shipping orders, you may well be considering other options. It’s important that you understand the difference between a distribution center and a fulfillment center when you are making decisions that will have a significant impact on your business future.