When your customers have a positive experience with your brand, they develop brand loyalty and spread the word to family and friends. Obviously, the product itself is an important part of determining how happy your customers are, but it is not the only factor. The turnaround time between online order and delivery, the consistency of
In ecommerce fulfillment, backorders are bad business. Studies show that every backorder can accrue $15 to $20 per fulfillment. Those costs include customer service calls, picking and packing the backordered items, as well as additional packing material costs. Shipping costs may escalate, too, if you need to expedite or air freight a backordered item at
The COVID-19 pandemic has precipitated a huge increase in online ordering; people are shopping online for everything from food staples to home improvement supplies. All of these things need to be delivered to the consumer, so the demand for 3PL services has grown exponentially. Ecommerce fulfillment during a pandemic brings additional concerns and complications. It
The 2020 holiday season is going to be unlike anything in memory. The COVID-19 pandemic means travel restrictions, health and safety concerns, and social distancing. Together, these factors mean that online holiday shopping is anticipated to be the largest ever. Adobe Analytics predicts U.S. online holiday sales will reach $189 billion in 2020, up 33%
