As your business grows and you start getting more and more orders, you may need a larger facility or one in a more convenient location. Compass has multiple warehouses throughout the U.S., each with different capabilities, but all offering outstanding, protective storage space and fulfillment services.

In the beginning, you may have been packing and shipping products out of your garage. But now that your business is growing, it’s time to find a reliable 3PL (third-party fulfillment service provider). Compass can help with things like:

• Integrating your orders with one of our fulfillment centers
• Inventory management
• Order fulfillment
• Returns processing

B2B and B2C products are handled differently in fulfillment, so choosing a 3PL with expertise in your customer segment is important. Compass has years of experience in both B2B and B2C markets, and we’ll help you choose a location that best matches your customer segment.

Does your product need to be stored a certain way? Perhaps with temperature control or extra security? Whatever your product’s unique needs, we can provide the best warehousing methods to help your business flourish.

How your product arrives is also an important factor to consider in choosing a fulfillment partner. Will the product arrive via container? In individual packets? Pallets? By truckload? Can it be shelved? And how often will your products be arriving?

We offer specialized services for different types of products. No matter how your products will be arriving, we can provide resources and support for unloading and storage.

When your customers need to return an item, the best thing you can do is make it easy for them and cost-effective for you. Our teams will quickly process the return, issue your customer a refund, and restock your shelves promptly so you can continue making sales.

Compass can also help you:

• Get returns back on the shelf in one or two days.
• Handle customer service for you.
• Create a smart way to handle damaged returns.

Time is money. Think how much time you could save if you didn’t have to assemble the individual pieces of an order or product. With Compass, you won’t have to. Kitting services means we’ll put together the different components of an order or product (as in a kit, hence the word “kitting”), and bundle them into as few boxes as possible for shipping, saving you time and money.

Compass can help get your orders out faster by providing:

• Product bundling
• Product tagging
• Price stickering
• Packing slip labeling

Customers love subscriptions. Receiving products on a regular basis is much more convenient than ordering them repeatedly. Compass will take stock of your subscriptions and be sure to get customers their products on time, every time. Whether it’s a curated selection of items or simply a refill, we make subscriptions easier for everyone.

How does your product reach the waiting hands of your loyal customers? Freight forwarding, a service we provide to help your goods get from point A to point B quickly and in a pristine condition.

Freight forwarding services may include transportation by:

• Truck
• Rail
• Ocean
• Air

Shipping can be costly, but drawing on our expertise, we’ll help you maximize speed while minimizing cost. We’ll fight for you to negotiate a competitive rate with shipping companies.

We’ll also make sure your products arrive safely. If you need packing services, we can provide those. And if your products include glass, liquids, or other delicate materials, we can help you handle those specialty items.

If your products are housed in another company’s warehouse, how does insurance work? At Compass, we can help advise you on the best insurance policies to protect your products and your company, and get you started on obtaining those policies.

Have you thought about where your warehouse and fulfillment partner should be located? If not, don’t worry. That’s what we’re here for. Compass can provide free advice on which of our locations to use and how to enter into a secure, beneficial contract. From length of agreement to payment terms, we’ll advise you on what to expect.