The smart way to handle returns
How you deal with returns can make or break your business. Handle returns well, and you may inspire customer loyalty for years to come. On the other hand, a botched return process will quickly drive customers away. Not only that, but an optimized return process will minimize losses and increase your profit margins.
Compass is here to help. Our team takes the headache out of return management so you can provide amazing service, cut your losses, and keep growing your customer base.
As part of our return management services, Compass will:
- Collect returns and issue refunds or replacements immediately
- Restock your shelves within 1-2 days
- Handle damaged items efficiently
- Communicate with customers in a professional manner
- Track and analyze returns to save you money
Collect returns and issue refunds or replacements
Your time is valuable. Collecting returned items–which often includes deciding whether to return them to your inventory or dispose of them–takes up time you could be spending on more important things. At Compass, we’ll handle the whole process from start to finish so you don’t have to lift a finger.
First things first: we’ll help you set up a secure return address and pick up all the items delivered there. We’ll also discuss with you ahead of time whether to issue refunds or exchanges for returned items, or whether to do so on a case-by-case basis.
When we receive a returned item, we’ll issue a refund or send a replacement immediately, so your customer is never kept waiting. Accurate delivery is assured every time.
Restock your shelves within 1-2 days
When an item gets returned, we’ll conduct a quality control check to decide whether it goes back into your inventory or not. Rest assured, we’ll never put a faulty item back on the shelf.
If we end up discarding the item, we’ll have a brand new replacement on your shelf within one or two days. There’s no running out of stock when you partner with Compass.
Handle damaged items efficiently
If a returned item is past repair, we’ll dispose of it in a secure, eco-friendly way. We know that every discarded product is a drain on your resources, which is why we’ll always salvage what we can and minimize costs wherever possible.
Communicate with customers
If any part of the returns process involves communicating directly with your customers, we’re happy to handle that so you don’t have to. Our service team has plenty of experience in customer relations and will represent your business in a professional way, treating your customers with nothing but respect.
Track and analyze returns
Occasionally, a product may simply be faulty, the wrong size, or not what the customer expected. But if you’re seeing items returned repeatedly in large numbers, there may be something else going on. Compass can track your returns and let you know of any recurring malfunctions or needed recalls.
We can also track how returns affect your sales. If returned products are putting a hole in your profits, we can advise you on how to close that hole, minimize future returns, and reuse or refurbish items to put more money back in your pocket.
Everyone wins
Good return management isn’t just about pleasing your customers. When you streamline pickup and delivery, reuse or resell faulty items, and cut your losses, you end up conserving resources and boosting your profit margins. You’re happy. We’re happy. Your customers are happy. Everyone wins.
