Accurate orders + quick shipping = happy customers
Growing demands can be hard to keep up with—especially when customers want faster, lower-cost shipping by the day. Affordable eCommerce may seem impossible, but with Compass, it’s a piece of cake.
What your customers expect:
- Exceptional accuracy
- 24/hour turnaround
- 2-day delivery when needed
What you need to make that happen:
- Secure yet easily accessible warehousing
- Smooth processing systems and staff
- A dedicated shipping network
Experienced and highly trusted in the industry, Compass will provide you with the resources, expertise, and network you need to help both your customers and your business thrive.
We can provide:
- Exceptional accuracy on order fulfillment
- Next business day turnaround
- 2-day delivery within the U.S. when needed
- Affordable shipping
- Analytics to increase your bottom line
B2B, B2C, and POP: different worlds, same standard
One of the first questions we ask when matching you with one of our facilities is whether you need B2B, B2C, or POP services. Since each is handled differently when it comes to order fulfillment, we want to make sure we match you with the facility and team capable of serving your customer segment.
One major difference between B2B and B2C fulfillment is order volume and how it varies seasonally. If your order volume is high, you’ll want a fulfillment center that can process large orders productively and for an affordable price. If order volume is on the lower end, you’ll want a more scalable 3PL that matches your company’s size and resources.
Whether your business is B2B or B2C, you can expect the same standard from us: impeccable service as we provide the services your business needs to flourish.
More than just a delivery driver
A good 3PL is more than just a means to an end. We’ll partner with you to help cut costs and increase revenue. One of the ways we do that is by analyzing your shipping practices and helping you deliver faster at lower costs. And because location matters, we’ll match you with one of our facilities to achieve maximum savings and reach your end-customer faster.
Get ready to wow your customers
What’s the difference between a good and a great customer experience? Meticulous attention to every detail. That means guiding your customer through the purchase and delivery process like a pro.
It means asking:
- Will the order arrive on time?
- Will it arrive intact?
- Is it packed neatly?
- Is the package easy to open?
- Is the packaging environmentally friendly?
- Is it easy to return an item?
Your customer’s journey doesn’t start when they place an order, and it doesn’t end when they click purchase. With Compass, you can provide great customer service all the way through to delivery.
That means:
- Keeping customers informed at every stage of the shipping process
- Knowing (and showing) where their item is at each step of the journey
- Predicting delivery dates with high accuracy
- Delivering on time and intact
- Offering sustainable, branded packaging that’s easy to open
- Making the return process easy
Compass provides all that and more.
3 steps to picture-perfect eCommerce fulfillment
At our fulfillment center, we will:
1. Store your products safely and securely.
We’ll match you with a secure warehouse where you can store items in bulk. That way, when you need an item shipped, our team will simply pick it up from the warehouse, pack it, and ship it out directly. We also offer real-time inventory management, meaning you’ll always know how many items of each kind you have in storage. If you need a temperature-controlled warehouse, we can match you with one of our facilities that offers that service. All of our locations have spectacular inventory control, and we can set you up with a fulfillment center that offers annual, semi-annual, cyclical, or random inventory checks.
2. Pack your products neatly and carefully.
As soon as your customer places an order online, our team will receive a notification and prepare the item for shipping. We use a fulfillment management platform that shows the exact details of the order, making it all but impossible to get a customer’s order wrong. Once the item or items are gathered, we’ll use sturdy packaging and strong tape to make sure your item reaches its destination not just in one piece, but in prime condition.
3. Ship your product quickly and cost-effectively.
Once your item is carefully packed and ready to go, we’ll ship the product using our own delivery team or a partner. Either way, you can be sure that you and your customer will be able to track the order at each step of its journey, and that the item will arrive promptly and intact at its final destination. Compass can help increase your bottom line by using a shipping service that minimizes cost and travel time.
Serving you by serving your customers
With 40+ years of experience, Compass has helped businesses across the country with reliable fulfillment services that will get the job done, saving you time and money in the process.
Whether you’re a B2B or B2C company, selling anything from clothing and cosmetics to office supplies and refrigerated goods, you need a dedicated partner to help store your inventory, process orders, pack items, and ship them to the arms of your waiting customers.
We’re here to make it all happen for you.
